Return & Refund Policy

Effective Date: June 4, 2025

At Glanis Skin Care, customer satisfaction is our priority. We aim to ensure that you are happy with your purchase. However, if you are not satisfied for a valid reason, we offer a fair and transparent refund process.

 

Eligibility for Return & Refund

You may request a Return & Refund if:

•  You received the Missing Products.
• The cover is upside down.
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Return & Refunds will only be issued if the issue is reported within 3 days of receiving the order.

 

Non-Return & Refund Items

We do not offer returns & refunds in the following cases:

• Change of mind after placing the order.
• Damage caused by misuse or improper handling.
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Return & Refund Process

To request a Return & Refund:

• Contact us via phone or email within 3 days of receiving the book.
• Provide your order number, a description of the issue, and clear photos (if applicable).
• Our team will verify the issue and notify you of the approval or rejection of your refund.

If approved, you may be asked to return the product via courier (we’ll provide details).

 

Return & Refund Method

If eligible, refunds will be processed within 7 business days using one of the following methods:

• Mobile banking (bKash/Nagad/Rocket etc.)

We will confirm your preferred method during the refund process.

 

Contact for Return & Refund

If you have questions or need assistance with a refund, please contact us:

Email: glanislifecare2013@gmail.com

Phone:  +8801712864130